Virginia Gay Nursing & Rehab Receives 2022 Customer Experience Award from Pinnacle Quality Insight
Vinton, IA. January 28, 2022 – Virginia Gay Nursing & Rehab is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2022 Customer Experience AwardTM. Qualifying for the award in the categories of Overall Satisfaction, Nursing Care, Dining Services, Cleanliness, Individual Needs, Laundry Services, Communication from Facility, Response to Problems, Recommend to Others, Professional Therapy Services, Admission Process, Safety and Security and Overall Customer Experience, VGNR displays a continued dedication to providing Best in Class senior healthcare services.
Jess Henkle, Director of Long-Term Services describes receiving the award(s) as an honor, stating that VGNR has amazing, compassionate and dedicated staff in Nursing & Rehab, Housekeeping, Laundry, Maintenance, Food & Nutrition Services, Therapy and throughout the facility that make this possible.
Throughout its history of serving the community, Virginia Gay Nursing & Rehab has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of VGNR’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate VGNR in specific categories.
Every month, VGNR has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Virginia Gay Nursing & Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 26 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
