Pinnacle Customer Experience Award
Virginia Gay Nursing And Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average and has received our 2021 Pinnacle Customer Experience Award™.
To whom it may concern,
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Virginia Gay Nursing And Rehab regarding their satisfaction levels . Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that Virginia Gay Nursing And Rehab has qualified for a Pinnacle Customer Experience Award™ in the following service areas:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Cleanliness
- Individual Needs
- Laundry Service
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Safety and Security
- Overall Customer Experience
The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Pinnacle congratulates the staff of Virginia Gay Nursing And Rehab for achieving this honor .
Chris Magleby
CEO
Pinnacle Quality Insight