Pinnacle Customer Experience Award

Virginia Gay Nursing And Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average and has received our 2021 Pinnacle Customer Experience Award.

See Press Release Here

To whom it may concern,
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Virginia Gay Nursing And Rehab regarding their satisfaction levels . Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that Virginia Gay Nursing And Rehab has qualified for a Pinnacle Customer Experience Award™ in the following service areas:

  • Overall Satisfaction
  • Nursing Care
  • Dining Service
  • Cleanliness
  • Individual Needs
  • Laundry Service
  • Communication from Facility
  • Response to Problems
  • Dignity and Respect
  • Recommend to Others
  • Activities
  • Professional Therapy Services
  • Admission Process
  • Safety and Security
  • Overall Customer Experience

The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Pinnacle congratulates the staff of Virginia Gay Nursing And Rehab for achieving this honor .

Chris Magleby
Pinnacle Quality Insight