Pinnacle Customer Experience Award 2021

Pinnacle Customer Experience Award

Virginia Gay Nursing And Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average and has received our 2021 Pinnacle Customer Experience Award™.

See Press Release Here

To whom it may concern,
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Virginia Gay Nursing And Rehab regarding their satisfaction levels . Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that Virginia Gay Nursing And Rehab has qualified for a Pinnacle Customer Experience Award™ in the following service areas:

  • Overall Satisfaction
  • Nursing Care
  • Dining Service
  • Cleanliness
  • Individual Needs
  • Laundry Service
  • Communication from Facility
  • Response to Problems
  • Dignity and Respect
  • Recommend to Others
  • Activities
  • Professional Therapy Services
  • Admission Process
  • Safety and Security
  • Overall Customer Experience

The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Pinnacle congratulates the staff of Virginia Gay Nursing And Rehab for achieving this honor .

Chris Magleby
CEO
Pinnacle Quality Insight