Virginia Gay Nursing & Rehab, LLC Receives 2025 Customer Experience Award from Activated Insights
Vinton – Virginia Gay Nursing & Rehab is thrilled to announce that it has received a 2025 Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight, the leading provider of training, recruitment, retention, experience management and recognition tools to improve and grow long-term and post-acute care organizations. This recognizes VG Nursing & Rehab’s outstanding performance and solidifies their position in the top echelon of care providers nationwide.
Categories Include:
Overall Satisfaction
Nursing Care
Dining Service
Quality of Food
Individual Needs
Laundry Service
Communication from Facility
Response to Problems
Recommendations to Others
Activities
Professional Therapy Services
Admission Process
Safety and Security
Overall Customer Experience
“It is our pleasure to congratulate VG Nursing & Rehab, LLC for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, Chief Executive Officer of Activated Insights. “It’s wonderful to see the hard work that VG Nursing & Rehab is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Qualifying for the Customer Experience Award signifies that VG Nursing & Rehab has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
Scott Christianson, VG Nursing & Rehab Administrator stated, “We are incredibly honored to receive the 2025 Customer Experience Award from Activated Insights. This recognition is a testament to the dedication and compassion of our entire team, who work tirelessly to provide exceptional care to our residents every day. We take great pride in fostering a supportive, nurturing environment where residents and their families feel valued and cared for. This award reaffirms our commitment to excellence, and we will continue striving to enhance the experience for all who call Virginia Gay Nursing & Rehab home.”
Throughout the year 2024, VG Nursing & Rehab engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. VG Nursing & Rehab used this feedback to drive continuous improvement in their care.
To find out more about VG Nursing & Rehab’s commitment to excellence, please visit Virginia Gay Nursing & Rehab LLC or call 319-472-6280.
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About VG Nursing & Rehab, LLC
Trust is an essential component to any care program. Virginia Gay Nursing and Rehab has been entrusted with the care of older adults since 1962. While times have changed, our mission to provide our residents with quality care they can trust remains steadfast.
Our Nursing and Rehab services are designed to care for patients with either long or short-term and temporary needs.
Long Term Services We Offer
We recognize when you entrust us with long-term nursing care for your loved ones, you’re trusting us to oversee their health, safety and well-being. We will be there to meet the needs of each resident when they are unable to remain at home or have rehabilitation or respite needs. We provide around-the-clock care in a safe, comforting place residents can call home. Onsite medical professionals are available to meet each resident’s unique medical, physical, and emotional needs. You can be assured we’ll take good care of your loved ones
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Short-Term/Therapy Services We Offer
For residents that plan to return home, we provide temporary, quality onsite residential care and therapy to those residents that qualify, giving patients time to recover in a nurturing and safe environment. Working together, we design a recovery plan designed to help patients return home to independent living. Our close connection with Virginia Gay Hospital and Clinics, collocated on site, offers the convenience of easy scheduling of doctor appointments and therapy treatments.
About Activated Insights
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients. By offering comprehensive capabilities in recruitment, training, retention, and experience management, we enable organizations to enhance care quality and boost employee engagement. Our data-driven approach, including industry benchmarking and recognition programs, helps providers improve satisfaction, reduce turnover, and achieve operational excellence. Activated Insights is dedicated to elevating the care experience across the continuum of home-based care, senior living, to post-acute care. To learn more, visit activatedinsights.com.
